Developing new services: incorporating the voice o

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TextLanguage: English Publication details: Milwaukee ASQ Quality Press 2003Description: xvi,216p. cmISBN:

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Textual

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Textual	Central Science Library	Central Science Library			B2T0b8BE P3 TB (Browse shelf(Opens below))					Available			SL1290361

Appendix A-I, 181-208p. cm.; Bibliographical refere

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