Service management : Strategy and leadership in service business
Normann R
Service management : Strategy and leadership in service business Normann R - England England, John Wiley 2000 - 234p
0-471-49439-9
Textbook
Service management : Strategy and leadership in service business Normann R - England England, John Wiley 2000 - 234p
0-471-49439-9
Textbook
