Transactional six sigma and lean servicing:Leveraging Manufacturing Concepts to Achieve World-Class Service
Ehrlich B H
Transactional six sigma and lean servicing:Leveraging Manufacturing Concepts to Achieve World-Class Service Ehrlich B H - New York New York, St. Lucie Press 2002 - 271p
1-57444-325-9
Textbook
Transactional six sigma and lean servicing:Leveraging Manufacturing Concepts to Achieve World-Class Service Ehrlich B H - New York New York, St. Lucie Press 2002 - 271p
1-57444-325-9
Textbook