Delivering service quality:managerial challenges for the 21st Century
Raghavachari M
Delivering service quality:managerial challenges for the 21st Century Raghavachari M; Ramani K V - New Delhi New Delhi, Macmillan 2000 - xii,651
0-333-93409-1
Textbook
Delivering service quality:managerial challenges for the 21st Century Raghavachari M; Ramani K V - New Delhi New Delhi, Macmillan 2000 - xii,651
0-333-93409-1
Textbook
