Managing service as a strategic profit center
Blumberg D F
Managing service as a strategic profit center Blumberg D F - USA USA, McGraw-Hill 1991 - 239p
0-07-006189-0
Textbook
Managing service as a strategic profit center Blumberg D F - USA USA, McGraw-Hill 1991 - 239p
0-07-006189-0
Textbook
