Service Management : Operations,Strategy,and Info. and Tech.
Fitzsimmons Mona J
Service Management : Operations,Strategy,and Info. and Tech. Fitzsimmons Mona J; Fitzsimmons James A - Singapore Singapore, MacGraw-Hill 2001 - 646p
Textbook
Service Management : Operations,Strategy,and Info. and Tech. Fitzsimmons Mona J; Fitzsimmons James A - Singapore Singapore, MacGraw-Hill 2001 - 646p
Textbook
