Service management and marketing
Gronroos C
Service management and marketing Gronroos C - 2 - New York New York, John Wiley & Sons 2000 - 395p
0-471-72034-8
Textbook
Service management and marketing Gronroos C - 2 - New York New York, John Wiley & Sons 2000 - 395p
0-471-72034-8
Textbook