Best face forward : why companies must improve their service interfaces with cutomers
Rayport J F
Best face forward : why companies must improve their service interfaces with cutomers Rayport J F; Jaworski B J - Boston Boston, Harvard Business Review 2004 - 261p
Textbook
Best face forward : why companies must improve their service interfaces with cutomers Rayport J F; Jaworski B J - Boston Boston, Harvard Business Review 2004 - 261p
Textbook
