Service management : operations, strategy and information tehnology
Fitzsimmons J A
Service management : operations, strategy and information tehnology Fitzsimmons J A; Fitzsimmons M J - 4 - USA USA, Irwin 2004 - xviii,587
0-07-121457-7
Textbook
Service management : operations, strategy and information tehnology Fitzsimmons J A; Fitzsimmons M J - 4 - USA USA, Irwin 2004 - xviii,587
0-07-121457-7
Textbook