Developing new services : incorporating the voice of the customer into strategic service development
Fisher C M
Developing new services : incorporating the voice of the customer into strategic service development Fisher C M; Schutta J T - Wisconsin Wisconsin, ASQ Quality 2003 - 216p
0-87389-585-1
Textbook
Developing new services : incorporating the voice of the customer into strategic service development Fisher C M; Schutta J T - Wisconsin Wisconsin, ASQ Quality 2003 - 216p
0-87389-585-1
Textbook
