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Assessing service quality Satisfying the expectations of library customers

Hernon Peter

Assessing service quality Satisfying the expectations of library customers - New Delhi Ess Ess Publications India 2009 - xviii,243p. cm.

ISBN: 9788170005766 (hbk) 1225

Standard No.: 246,597

Source: 1117, 18/02/2011, Pioneer Book Distributors Textual

Subjects--Topical Terms:
LIBRARY SCIENCE

Dewey Class. No.: 2:7:b6, P9(2D)

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