Service management and marketing Customer management in service competition
Gronross Christian
Service management and marketing Customer management in service competition - 3rd - New Delhi Wiley India 2007 - x, 483 p. includes bibliographical references and index
Bibliography chapterwise
8126512873
General Book
Commerce
Service management and marketing Customer management in service competition - 3rd - New Delhi Wiley India 2007 - x, 483 p. includes bibliographical references and index
Bibliography chapterwise
8126512873
General Book
Commerce
