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Delivering satisfaction and service quality A customer-based approach for libraries

Hernon Peter

Delivering satisfaction and service quality A customer-based approach for libraries - New Delhi Indiana India 2009 - xiv,181p. cm. - American Library Association series .

ISBN: 8184082428 (hbk) 995

Standard No.: 96118

Source: 573, 13/03/2009, Bhartiya Sahitya Bhawan Textual

Subjects--Topical Terms:
LIBRARY SCIENCE

Dewey Class. No.: 2:7.73, P1

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