Service management and marketing (Record no. 617285)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00826nam a2200253Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260313162137.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220923b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8126512873 |
| 037 ## - SOURCE OF ACQUISITION | |
| Terms of availability | General Book |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | RTL |
| Transcribing agency | RTL |
| Language of cataloging | eng |
| 041 ## - LANGUAGE CODE | |
| Source of code | eng |
| Language code of text/sound track or separate title | eng |
| 084 ## - COLON CLASSIFICATION NUMBER | |
| Classification number | X9(Y) :51-8 P7/TD |
| Assigning agency | RTL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gronroos Christian |
| 9 (RLIN) | 312318 |
| 245 #0 - TITLE STATEMENT | |
| Title | Service management and marketing |
| Remainder of title | Customer management in service competition |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Wiley India |
| Date of publication, distribution, etc. | 2007 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 483p |
| Other physical details | includes bibliographical references and index |
| 500 ## - GENERAL NOTE | |
| General note | Bibliography chapterwise |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Commerce |
| 760 ## - MAIN SERIES ENTRY | |
| Edition | 3rd |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Classification part | X9(Y):51-8 P7/TD1 |
| Koha item type | General Books |
| Source of classification or shelving scheme | Colon Classification (CC) |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Colon Classification (CC) | Ratan Tata Library | Ratan Tata Library | 2022-09-26 | 09-00982, 02/05/2009, Atlantic Publisher & Distributers | 305.15 | X9(Y):51-8 P7/TD | RT1462069 | 2022-09-26 | 305.15 | 2022-09-26 | Textbook |