Customer service on the internet: Building relationships, increasing Loyalty and staying competitive Sterne Jim
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TextLanguage: English Publication details: New York New York, John Wiley & Sons 2000Description: xvi,351ISBN: - 0-471-38258-2
- X:510bD658(2:55) P0
Textbook
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Faculty of Management Library | Faculty of Management Library | X:510bD658(2:55) P0 (Browse shelf(Opens below)) | Available | ML1143749 |
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Customer service on the internet: Building relationships, increasing Loyalty and staying competitive
APA
Sterne Jim, . (2000). Customer service on the internet: Building relationships, increasing Loyalty and staying competitive. New York: New York, John Wiley & Sons.
Chicago
Sterne Jim, . 2000. Customer service on the internet: Building relationships, increasing Loyalty and staying competitive. New York: New York, John Wiley & Sons.
Harvard
Sterne Jim, . (2000). Customer service on the internet: Building relationships, increasing Loyalty and staying competitive. New York: New York, John Wiley & Sons.
MLA
Sterne Jim, . Customer service on the internet: Building relationships, increasing Loyalty and staying competitive. New York: New York, John Wiley & Sons. 2000.
