Delivering quality service : Balancing customer perceptions and expectations Zeithaml V A

By: Material type: TextLanguage: English Publication details: New York New York, Free Press 1990Description: 238pOther classification:
  • X:51N0
Item type: Textbook
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Textbook Faculty of Management Library Faculty of Management Library X:51N0 (Browse shelf(Opens below)) Available ML1019814

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