Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry
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TextLanguage: English Publication details: 2021Description: 289pSubject(s): Other classification: 
Thesis
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Central Library | Central Library | Not for loan | TH0026393 |
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Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry
APA
Mokha Anupreet Kaur Au.; Pushpender Gu, University of Delhi. Faculty of Commerce and Business. Department of Commerce, . (2021). Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry. : .
Chicago
Mokha Anupreet Kaur Au.; Pushpender Gu, University of Delhi. Faculty of Commerce and Business. Department of Commerce, . 2021. Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry. : .
Harvard
Mokha Anupreet Kaur Au.; Pushpender Gu, University of Delhi. Faculty of Commerce and Business. Department of Commerce, . (2021). Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry. : .
MLA
Mokha Anupreet Kaur Au.; Pushpender Gu, University of Delhi. Faculty of Commerce and Business. Department of Commerce, . Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry. : . 2021.