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Handbook of customer satisfaction and loyalty measurement

By: Contributor(s): Material type: TextLanguage: English Publication details: Aldershot Gower Publishing 2000Edition: 2Description: xiv, 290p cmISBN:
  • 0566081946
Subject(s): DDC classification:
  • X:511-8, PO
Item type: General Books
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Appendix : p 541-86

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