00390nam a2200157Ia 450000500170000000800410001703700130005804000200007104100130009108400180010410000150012224500490013725000060018626000310019230000090022320250326123637.0250326s9999    xx            000 0 und d  aTextbook  aFMSLbengcFMSL  aeng2eng  aX:51 P7qFMSL  aGronroos C 0aService management and marketingcGronroos C  a3  aUSAbUSA, John Wileyc2007  a483p