Gureja G K <br/><br/>
Creating Customer Value: the synergy between after-sales service and maintece 
Gureja G K 
 - New Delhi  New Delhi, Tata McGraw-Hill Publishing Company Limited  1997 
 - 393p 
<br/><br/><label>ISBN: </label>0-07-463145-4 
<br/><br/><label>Source: </label>Textbook