Charles D <br/><br/>
Pro Active Customer Service:transforming your customer service department into a profit center 
Charles D; Bren J 
 - New York  New York, Amacom  1997 
 - 212p 
<br/><br/><label>ISBN: </label>0-8144-0372-7 
<br/><br/><label>Source: </label>Textbook