Siebel Thomas M <br/><br/>
Taking care of e business:How today's market leaders are increasing revenue, productivity and customer satisfaction 
Siebel Thomas M 
 - New York  New York, Currency book  2001 
 - ix,257 
<br/><br/><label>ISBN: </label>0-385-50227-3 
<br/><br/><label>Source: </label>Textbook