Ehrlich B H <br/><br/>
Transactional six sigma and lean servicing:Leveraging Manufacturing Concepts to Achieve World-Class Service 
Ehrlich B H 
 - New York  New York, St. Lucie Press  2002 
 - 271p 
<br/><br/><label>ISBN: </label>1-57444-325-9 
<br/><br/><label>Source: </label>Textbook