Gentle M <br/><br/>
CRM Project Management Handbook:building realistic expectations and managing risk 
Gentle M 
 - London  London, Kogan Page  2002 
 - 227 Abbreviations:xi-xii 
<br/><br/><label>ISBN: </label>0 7494 3898 3 
<br/><br/><label>Source: </label>Textbook