Doherty Tony L <br/><br/>
Managing public services: Implementing changes 
Doherty Tony L; Horne Terry 
 - New York  New York, Routledge  2002 
 - xii,559 
<br/><br/><label>ISBN: </label>0-415-18027-9 
<br/><br/><label>Source: </label>Textbook