Middlebrooks A <br/><br/>
Market leadership strategies for service companies: Creating growth, profits and customer loyalty 
Middlebrooks A; Terrill C 
 - USA  USA, NTC Business Books  2001 
 - 268p 
<br/><br/><label>ISBN: </label>0-8442-2441-3 
<br/><br/><label>Source: </label>Textbook