Lahiff J M <br/><br/>
Business communication: strategies and skills 
Lahiff J M; Penrose J M 
 - New Jersey  New Jersey, Prentice-Hall  1997 
 - 639p 
<br/><br/><label>ISBN: </label>0-13-531112-8 
<br/><br/><label>Source: </label>Textbook