Mills D Q <br/><br/>
Broken promises: an unconventional view of what went wrong at IBM 
Mills D Q; Friesen G B 
 - Boston  Boston, Harvard Business School  1997 
 - ix,210 
<br/><br/><label>ISBN: </label>0-87584-654-8 
<br/><br/><label>Source: </label>Textbook