Baker Susan Keane <br/><br/>
Managing patient expectations:The art of finding and keeping loyal patients 
Baker Susan Keane 
 - San-Francisco  San-Francisco, Jossey-Bass Pub.  1998 
 - xv,281 
<br/><br/><label>ISBN: </label>0-7879-4158-1 
<br/><br/><label>Source: </label>Textbook