00434nam a2200157Ia 450000500170000000800410001702000180005803700130007604000200008904100130010908400180012210000130014024500710015326000430022430000090026720250326141058.0250326s9999    xx            000 0 und d  a1-890009-78-4  aTextbook  aFMSLbengcFMSL  aeng2eng  aX:51 P0qFMSL  aBell C R 0aCustomer love: Attracting and keeping customers for lifecBell C R  aU.T.bU.T., Executive Excellencec2000  a180p