Abbott Peter <br/><br/>
Front office: Procedures, social skills, yield and management 
Abbott Peter; Lewry Sue 
 - 2 
 - New Delhi  New Delhi, Butterworth-Heinemann  1999 
 - 211p 
<br/><br/><label>ISBN: </label>0-7506-4230-0 
<br/><br/><label>Source: </label>Textbook