TY  - BOOK
AU  - Pantgry Sheila
AU  -  Giffiths Peter
TI  - Complete guide to preparing and implementing service level agreements
SN  - 1856042391 (pbk)
U1  - 2:7, N7 (2D) 
PY  - 1997///
CY  - London
PB  - Library Association Pub     
KW  - LIBRARY SCIENCE
ER  -