Weinstein Art <br/><br/>
Desiging & delivering superior customer value: concepts,cases and applications 
Weinstein Art; Johnson William C. 
 - London  London, St. Lucie Press  1999 
 - xii,388 
<br/><br/><label>ISBN: </label>1-57444-240-6 
<br/><br/><label>Source: </label>Textbook