Foss B <br/><br/>
Successful Customer Relationship Marketing:new thingking, new strategies, new tools for getting closer to your customer 
Foss B; Stone M 
 - United Kingdom  United Kingdom, Kogan Page  2001 
 - xx,522. 
<br/><br/><label>ISBN: </label>0 7494 3579 8 
<br/><br/><label>Source: </label>Textbook