George M L <br/><br/>
Lean six sign for service : how to use lean speed and six sigma quality of improve services and transactions 
George M L 
 - New York  New York, McGraw Hill  2003 
 - xiv,386 
<br/><br/><label>ISBN: </label>0-07-141821-0 
<br/><br/><label>Source: </label>Textbook