Reardon K K <br/><br/>
Skilled negotator : Mastering the language of engagement 
Reardon K K 
 - Canada  Canada, Jossey-Bass  2004 
 - 259p 
<br/><br/><label>ISBN: </label>0-7879-6655-X 
<br/><br/><label>Source: </label>Textbook