Roberts-phelps G <br/><br/>
Customer relationship management : how to turn a good business into a great one! 
Roberts-phelps G 
 - New Delhi  New Delhi, Viva  2003 
 - 230p 
<br/><br/><label>ISBN: </label>81-7649-360-0 
<br/><br/><label>Source: </label>Textbook