Grover V <br/><br/>
Business process change :reengineering concepts, methods andtechnologies 
Grover V; Kettinger W J 
 - USA  USA, Idea  1998 
 - 687p 
<br/><br/><label>ISBN: </label>1-878289-29-2 
<br/><br/><label>Source: </label>Textbook