00442nam a2200169Ia 450000500170000000800410001702000220005803700130008004000200009304100130011308400210012610000130014724500570016026000320021730000110024936500120026020250326144351.0250326s9999    xx            000 0 und d  a978-0-87389-724-2  aTextbook  aFMSLbengcFMSL  aeng2eng  aX8(A):8 P8qFMSL  aSarkar D 0aLean for service organizations and officescSarkar D  aUSAbUSA, ASQ Qualityc2008  axv,231  b3184.02