Hollins B <br/><br/>
Managing service operations : Design and implementation 
Hollins B; Shinkins S 
 - London  London, Sage publication  2006 
 - 299p 
<br/><br/><label>ISBN: </label>1-4129-2952-0 
<br/><br/><label>Source: </label>Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management