Balnchard Ken <br/><br/>
Raving fans!: a revolutionary approach to customer service 
Balnchard Ken; Bowles Sheldon 
 - New Delhi  New Delhi, Harper Collings  1993 
 - x,137 
<br/><br/><label>ISBN: </label>0-07-725205-6 
<br/><br/><label>Source: </label>Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management