Zeithaml Valarie A <br/><br/>
Service marketing 
Zeithaml Valarie A; Bitner Mary Jo 
 - New York  New York, McGraw-hill companies  1996 
 - xx,700 
<br/><br/><label>ISBN: </label>0-07-078250-4 
<br/><br/><label>Source: </label>Annuals, Advances