Blackshaw Pete <br/><br/>
Satisfied Customers Tell Three Friends,Angey Customers Tell 3,000 
Blackshaw Pete 
 - London  London, Doubleday  2008 
 - xiii,193 
<br/><br/><label>ISBN: </label>978-0-385-52272-4 
<br/><br/><label>Source: </label>Textbook