Summers Donna C S <br/><br/>
Quality management:creating and sustaining organizational Effectiveness 
Summers Donna C S 
 - New Delhi  New Delhi, Prrentice-Hall  2005 
 - 409p 
<br/><br/><label>ISBN: </label>81-203-2821-3 
<br/><br/><label>Source: </label>Textbook