Haksever C <br/><br/>
Service management and operations 
Haksever C; Render B And Others 
 - 2 
 - New Delhi  New Delhi, Pearson Education  2000 
 - xx,584 
<br/><br/><label>ISBN: </label>81-297-0027-1 
<br/><br/><label>Source: </label>Textbook