TY  - BOOK
AU  - Bridgewater Rachel
AU  -  Cole Meryl B.
TI  - Instant messaging reference :  A practical guide
SN  - 978 1 84334 358 5 (hbk)
U1  - 2:7(D65,8(B)), P9 (2D) 
PY  - 2009///
CY  - Oxford
PB  - Chandos Publishing UK     
KW  - LIBRARY SCIENCE
ER  -