TY  - BOOK
AU  - Hernon Peter
AU  -  Altman Ellen
AU  -  Dugan Robert E.
TI  - Assessing service quality :  Satisfying the expectations of library customers
SN  - 9781783300594 (pbk)
U1  - 2:7:b6, P9;Q5 
PY  - 2015///
CY  - London
PB  - Facet Publishing UK     
KW  - LIBRARY SCIENCE
ER  -