Hernon Peter <br/><br/>
Assessing service quality   Satisfying the expectations of library customers 

 - New Delhi  Ess Ess Publications India     2009 
 - xviii,243p.  cm. 
<br/><br/><label>ISBN: </label>9788170005766 (hbk)  1225 
<br/><br/><label>Standard No.: </label>246,597 
<br/><br/><label>Source: </label> 1117, 18/02/2011, Pioneer Book Distributors  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>LIBRARY SCIENCE
<br/><br/><label>Dewey Class. No.: </label>2:7:b6, P9(2D)