Eyal, Nir

Hooked: How to Build Habit-Forming Products - New Delhi: Penguin Life, 2019. - xi, 246p. : ill. ; 20 cm.

Includes bonus content, acknowledgements and notes

Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is there a pattern underlying how technologies hook us?
Nir Eyal answers these questions (and many more) by explaining the Hook Model—a four-step process embedded into the products of many successful companies to subtly encourage customer behavior. Through consecutive “hook cycles,” these products reach their ultimate goal of bringing users back again and again without depending on costly advertising or aggressive messaging.

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Consumer behavior--Product design--Habit formation
User-centered system design--Internet marketing--Psychology, Industrial--Human-computer interaction