TY  - BOOK
AU  - Yorgov, Ivaylo.,
TI  - The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behaviour
SN  - 9781032515007
PY  - 2024///
CY  - New York
PB  - Routledge
KW  - Aggressive Behaviour
N1  - References: Bacal, Robert., cherry, K
ER  -